Getting started

First Steps. How does it work?

Account Settings

How do I view and amend my contact details?
How do I log out?
I would like to close my account.
What levels of security are employed?

Programmes & Content

How do I view, add or edit websites that are registered with Optimise UK?
How do I view and make changes to my current programmes?How do I request to join available programmes?
How do I access editorial, banners and creative?
How do I know whether I have been accepted for a programme?
How do I sign up for Programme Feeds?

Tracking & Payments

How do I use and view UID?
What is VCount?
How and when will I get paid?
How will I be paid for programmes in other countries?
How long do commissions remain pending?
Why was a transaction rejected by a merchant?

Statistics & Reporting

How do I access my reports/statistics?
How often are my reports/statistics updated?

Other

Is there a Voucher Code of Conduct?

Should you have any further questions that are not covered in this section, or if you encounter any problems, then please do not hesitate to contact a member of the Optimise UK team, who will be more than happy to help you.

First Steps. How does it work?

Simply choose which merchants you wish to advertise on your website, signup to the appropriate ‘programme’, obtain your tracking links via the banners & editorial link and copy and paste the code provided into your website. This code is unique to you and enables us to report on your performance.

» Back to top

How do I view and amend my contact details?

Select ‘Your Details’ from the navigation menu. Edit the desired field(s) and then click the ‘Update Details’ button at the bottom of the page.

» Back to top

How do I log out?

Click the ‘Log out’ option in top right hand corner of the navigation menu. This will clear your session with Optimise UK.

» Back to top

I would like to close my account.

You can deactivate your Optimise UK account by contacting your Account Manager who will ensure your campaigns and login are suspended.

» Back to top

What levels of security are employed?

We employ 256-bit encryption technology supplied by Thawte, the strongest online security possible, guaranteeing your privacy absolutely.

» Back to top

How do I view, add or edit websites that are registered with Optimise UK?

Choose ‘Your Websites’ from the navigation menu and all your current websites will be listed. You can amend current website details by clicking the ‘Details’ button next to the relevant site, making any changes and then clicking on the ‘Update Website’ button. You can add new websites by clicking on the ‘Add New Website’ button at the top of the page. Fill out the fields and then click on the ‘Create Website’ button.

» Back to top

How do I view and make changes to my current programmes?

To view your current programmes, select ‘All Programmes’ from the navigational menu then click the ‘Active Programmes’ tab. Here you will be able to view all your active programmes. In order to obtain individual Programme details, access creatives and editorial, and view websites in a programme, select the Programme in which you are interested and click on ‘Details’. Here you will be able to access Programme information including tracking URLs.

» Back to top

How do I request to join available programmes?

To view all available programmes select the ‘Manage’ and ‘View/Manage Programmes’ option from the navigation menu on the top of your screen. You will then be able to browse through a list of all the programmes currently available to you.

In order to promote a Programme or join a campaign, click on the ‘Details’ button next to the relevant Programme. Here you will find Programme campaign details such as commission rates, cookie duration and VAT information. Click on the ‘Request to Join’ button on the right. Here you will see a list of your websites. Highlight the sites that you wish to use for promoting the programme and then click on the ‘Request to Join’ button. You will be contacted by your Account Manager to inform you of the outcome of your request.

» Back to top

How do I access editorials, banners and creatives?

You can access editorial, banners and creatives for your current active programmes directly from the top navigation or by selecting ‘All Programmes’ from the navigational menu then click the ‘Active Programmes’ tab. Find the Programme in which you are interested and then click on the ‘Details’ button. Here you will see details about the Programme as well as banners, creatives and any editorial content.

» Back to top

How do I know whether I have been accepted for a programme?

Each time you request to join a programme your application will be assessed according to the relevant criteria. You will receive an email notifying the outcome. In order to view the status of all your programmes go to ‘All Programmes’ in the navigation menu. Programmes for which you have been accepted will appear in ‘Active programmes’. Programmes that you have requested to join but for which you have not yet been approved will be listed in ‘Pending programmes’. Any programmes which have not been successful will be listed in ‘Rejected’.

» Back to top

How do I sign up for Programme Feeds?

To sign up to Programme Feeds, select ‘All Programmes’ from the navigational menu then select the ‘Programme Feed Available?’ check box. Click ‘Search’ and you will see all programmes that have a Programme Feed available. Choose the programme you would like to join and click ‘Details’ then click ‘Request to Join’. Once you have selected which website you are going to host the Programme Feed on click ‘Request to Join’. Your account manager will email you to let you know whether your application has been successful.

» Back to top

How do I use and view UID?

UID tracking works by allowing the affiliate to append their own parameter to an Optimise UK tracking URL, by adding &UID=XXXX (where XXXX is the value they wish to relate to any resultant sales).

To implement a UID simply add &UID=XXXXX at the end of your Optimise UK Tracking URL and then replace XXXXX with your Unique identifier. To view UID data navigate to the Transaction Reports and select the Summary or Breakdown report.

Up to 5 UID parameters can be used e.g:

http://clk.omgt5.com/?PID=xxxxx&AID=yyyyy&UID=XXXXX&UID2=XXXXX&UID3=XXXXX&UID4=XXXXX&UID5=XXXXX

Notes: The above URL is an example only – you must take the correct tracking URL from within your login. The first UID parameter name is UID (rather than UID1) and each UID parameter can support up to 50 characters.

Certain programmes allow you to add a unique value (UID) to your Optimise UK tracking URL so that you are able to obtain a further level of detail on where your transactions originate from. To view programmes with UID functionality, select ‘All Programmes’ from the navigational menu then select the ‘UID Tracking’ check box. Click ‘Search’ and you will see all programmes that have UID functionality. You will then be able to select the Programmes that offer UID along with your other criteria.

» Back to top

What is VCount?

VCount is the number of times a user has clicked on a banner on the affiliate site before completing the transaction. It is shown on the manage leads page.

» Back to top

How and when will I get paid?

Commission payments are paid electronically. We make at least one payment per month providing the value of the commission to be paid exceeds the minimum threshold. This threshold is dependent upon your selected payment currency; for further information please contact your Account Manager. Each payment will include all amounts that we have been received from the Advertiser prior to the time the payment is processed.

» Back to top

How will I be paid for programmes in other countries?

Commission payments will be made in the currency that you have chosen in your affiliate account. Where a programme is managed in a different currency it will be converted at the prevailing exchange rate at the time the payment is processed. For further information of non-standard payment options please contact your Account Manager.

» Back to top

How long do commissions remain pending?

On the Overview report, commissions will remain with a status of “Pending” until the Merchant has confirmed that Optimise UK can invoice for validated transactions. Once the invoice has been raised the status will change to “Invoiced”. Once we have received payment from the Merchant the status will state “Received”. Once we have sent payment out to the Affiliate the status will state “Sent”.

» Back to top

Why was a transaction rejected by a merchant?

Commission is only paid if transactions are validated by the merchant. (A transaction with a status of Validated may in certain circumstances subsequently be set to Rejected). A transaction may be Rejected for different reasons. The most common reasons are:

  • The transaction was cancelled.
  • The transaction was fraudulent.
  • The transaction was allocated to an alternative advertising channel (e.g. PPC campaign).

» Back to top

How do I access my reports/statistics?

All affiliate dashboards contain elements of summary reporting. To access further reporting select the ‘View Statistics’ option from the navigational menu at the top of the page. We provide various views including an Overview, a Daily, a Monthly and Content reports. We also provide lower level reporting, including, where available, retail/item data on individual transactions within various Transaction reports.

»Back to top

How often are my reports/statistics updated?
Our reports are updated hourly throughout the day, however some transactions can take approximately 2 hours to appear, depending on the actual time that the transaction took place.» Back to top

Is there a Voucher Code of Conduct?

OMG is a member of the IAB and subscribes to the Voucher Code of Conduct. Please see the following link for detail: http://www.iabaffiliatemarketing.com/updated-voucher-code-code-of-conduct/

» Back to top